hFAQs About LifeStyle Options, Inc. Services
Q. I’ve never used home care before but there are so many available now. Why should I choose LifeStyle Options, Inc.?
LifeStyle Options, Inc. is the largest, independently-operated, licensed agency in the state of Illinois. We have deep roots, strong commitment and we're closer to home. Take a look at why we are the BEST option for you.
Q. Will you find the right caregiver for us?
We start with a complimentary care conference to develop a specific plan of care. After the day to day services have been addressed, we complete a “LifeStory” history; notes about your loved one's hobbies, interests and needs. Our sophisticated technology system reviews our extensive caregiver pool to find the person with the matching personality and skills.
Q. What do I do if I don't like my caregiver or if our caregiver can’t come that day?
YOU are the client and you have to be completely satisfied. Just let us know and we’ll find a different caregiver. You won't hurt anyone's feelings. And, if your caregiver is unavailable, you can rely on us to find a good substitute. One of the many benefits of using an agency rather than hiring privately is that we have a large pool of trained caregivers available.
Q. What does a typical day look like?
We follow the Plan of Care that we developed as you, your loved one and your medical professional directed. Using our Family Portal, you can make changes to that Plan of Care at any time, or just send us a message.
Q. How do I communicate with the offices?
We have several ways in which you can communicate with us. We are available in the office during regular business hours but a Care Manager is always on-call 24/7 should you need us. We also offer a Family Portal that allows you to log into the system to see the schedule, see the Plan of Care, view invoices and send messages. If you have an eCaring tablet in your home, that too, has a family portal for viewing daily activities. You’ll also receive monthly CARE (Customers Are Really Everything) calls from our Care Managers.
We count on you to call us absolutely anytime for any reason. We’re here to make certain you and your loved one receive the best service available.
Q. Do I pay the caregiver directly?
No, you should never pay a caregiver directly. Caregivers are our employees and we are 100% responsible for all payroll, benefits, liabilities, insurance, etc.